Infinite Campus

Infinite Campus is the district's student information system. We use this system for a variety of purposes, including reporting grades, attendance, storing information about individual students, and communication to parents.

Infinite Campus

About Our Student Information/Parent Communication System

With Infinite Campus, students and parents are able to access information about student schedules, grades, attendance, transportation and fees via the Internet through Campus Parent and Campus Student.

Pickerington Schools also uses the Infinite Campus messenger system to communicate with parents for routine messages and emergencies, including school closures, attendance, and behavior issues. Such messages include emails, automated phone calls, and text messages you receive from the district, your school, and even your child’s teacher.

Campus Parent and Campus Student can be accessed from any web browser, as well as through mobile apps that are available for Apple products (iPhones, iPods, iPads) and Android devices.

Verify and Update Your Family's Information

All parents with students in Grades K-12 should confirm their contact information on Infinite Campus, including their preferred email addresses and phone numbers, before the start of each school year.

If you already have Parent Portal Account, to confirm and update your information, click the purple “Access Campus Parent” button at the top of this page and log in to your account. If any family, household or student demographic information is incorrect, click on the Update button, enter the appropriate information and click “Submit Update.” If you do not see an Update button, you are in a student account. You cannot make updates from within a student account. You must be in your parent account. If you are in your parent account, your name will appear in the upper right-hand corner of the page.

After submitting your update, you will receive a message in your Infinite Campus inbox after the data has been corrected. Please note that these updates may take several days to verify and approve, so we encourage you to begin this process immediately.

The three primary sections parents should check are “Household Information,” “Family Members” and “Contact Preferences.”

Contact preferences indicate how you want to be contacted (email, cell phone, text) for specific kinds of messages (attendance, emergency messages, general messages.) If you do not want to receive messages on a particular device/email, deselect that device. Note that if certain preferences are not selected, you may not receive messages. If multiple phone numbers and email addresses are selected, you may receive the same message on multiple devices/accounts.

If you do not have an activated account (or if you’ve forgotten your password)

If you have not activated your Infinite Campus account (or have forgotten your password), you must activate one to ensure you receive communication from Pickerington Schools.

To activate a parent account, click the “Infinite Campus Help Desk Ticket” button at the top of this page and fill out the help desk request. Your account will be activated as soon as possible by Pickerington Schools Technology Department personnel. Your username and password will be emailed to you, along with other information necessary to set up an account. With that information, you will log in via the parent portal by clicking the orange “Infinite Campus” link, found at the upper right corner of the district website.

Student accounts: Once portal accounts have been created, students will see information pertaining to themselves only. Parents will see information pertaining to all students for whom they are listed as guardians. Only parents can update information.  

Activating a Parent Portal Account

Almost everyone in the district already has an account, as they are created as part of student enrollment. Some parents have never activated that account, though, and some may have forgotten their user name and password.

Regardless of the grade level of your children, it is important that all parents activate their Infinite Campus parent portal account and confirm their communication preferences. This includes ensuring we have your correct email and phone numbers. Otherwise, you will not receive important communications from your child’s school and the district.

The first step is to try to log into your account. Follow the directions above under “Updating Your Infinite Campus Info / Contact Preferences.”

If you have previously activated an account but have forgotten your username/password, click on the “Help” button. On the next page, click “please submit a help desk ticket.”

If you have never activated your parent account, please refer back to the email you received when you registered your child for school. That email (which was titled “OLR Approved”) includes your personal Campus Portal Activation Key. Use the directions in that email to activate your Infinite Campus parent portal account. You may need to look in your email spam folder for that email.

The step-by-step directions in that email are as follows.

Please go to:

the Infinite Campus website

  • Please select “New User”
  • Please enter information exactly as listed on your Portal Activation Key (listed at the bottom of this letter) info the box under the words “Activation Key” then click submit.
  • Create your Username, Password and Verify the Password, then click “Submit”
  • Log in to your portal account using the Username and Password you just created.
  • On the next screen, please enter your email address, confirm your email address and then enter the password you just created (“campus password”)
  • Click “Save”

If you no longer have the email or need help, submit an online help request. Fill in all fields.

Your account will be activated by Pickerington Schools Technology Department personnel. Your username and password will be emailed to you, along with other important information necessary to properly establish your account. You may need to check your spam folder for this email.

Activating your parent portal account and keeping your contact information up-to-date will allow you to follow your child’s academic progress at school and ensure that you receive important communications in case of emergency.

Once your account has been activated log into the Parent Portal.

Creating a Student Portal Account
Students in grades K-4 do not have their own student accounts. The elementary school students’ grades can be followed through the Parent Portal.
As new users for Infinite Campus, incoming 5th grade students will receive login and usage information during the first few weeks of school.
Students in grades 6-12 who have never logged in to the portal account should use the following step-by-step instructions to create student portal accounts:

The student username is the student’s ID number (lunch code)

The initial password is the student’s first name (as listed in infinite campus with the first letter lower case) followed by the student’s ID number (no space).

This is a one-time login. Once logged in, the students will be forced to change their password and to enter the email address for password retrieval in the event the password is forgotten. We recommend using your student’s Pickerington Schools email address for student password retrieval purposes.

Students who have trouble logging in should check with a teacher to see how their name appears in the Infinite Campus system. If they continue to have trouble with their log in, please encourage them to submit an Infinite Campus Help Desk Ticket.

If your student is newly enrolled for the 2019-2020 school year, they may receive an error message until the first active day of school.

Getting Help (Help Desk Ticket)

Before contacting the district Technology Department with questions, please refer to the “Using Campus Parent” and “Using Campus Student” documentation. Links to these user guides are at the top of this page.

If you are having problems logging in to the portal or if you forgot your password, please submit an online help request. A member of the Pickerington School Technology Department will receive your request and assist you.

If you have a question about particular grades or attendance information for one of your children, please contact your child’s teacher directly.

If you do not see all the children for whom you are the guardian or if the guardian information for one or more of your children is incorrect in Infinite Campus, call the Pickerington Schools Welcome Center at 614.920.6180. A staff member will assist you. Please do not call the Welcome Center if you are having trouble logging in to the system or if you have questions about your child’s grades or attendance.

For all other issues, submit an online help request.

Helpful User Information for the Parent Portal

Pop-up Blockers

Some features of the portal may require having pop-up blockers disabled in your web browser. Please see online documentation for your specific browser for information on disabling pop-up blockers. Pickerington Schools cannot provide technical support for personal equipment or browser settings.

Security Preferences/Password Retrieval

Please set up your security preferences the first time you log into Campus Parent or Campus Student by entering a recovery email address. This allows the system to send forgotten passwords automatically through your email without the need for Help Desk personnel intervention. You can also set up and edit security preferences by logging into Campus Parent (students must log into Campus Student). Click on the person icon in the upper, right-hand corner. Click on Settings and choose “Account Security” from the menu options.

Changing Passwords

To change your Infinite Campus password, log into Campus Parent (students must log into Campus Student). Click on the person icon in the upper right-hand corner. Click on Settings and choose “Account Security” from the menu options. Type a new password (click on the blue circle with the white question mark for helpful suggestions). Create a password that’s 100% secure. After retyping the new password to verify, go to the bottom of the screen, enter your current (old) password, then save.

Hover for Helpful Tips

Infinite Campus frequently uses pop-up messages for instructions and additional information. To see these windows, hover over the word or icon. Clicking on icons usually allows you to see more detailed information.